Frequently Asked Questions


Your esthetician

Your skin care treatments should be provided by a properly trained professional. Don’t hesitate to ask your skin care therapist about her background, training, and experience—especially as it relates to the treatment you are considering. Your therapist is a professional member of Associated Skin Care Professionals. Our members have been validated as meeting their state’s licensing credentials and/or core training requirements, and agree to follow a code of ethics which ensures you’ll be treated responsibly and with the utmost respect. ASCP also provides its members with comprehensive resources that allow them to keep up with changing trends, making certain you’ll receive the most up-to-date therapies available.

I’ve never been waxed before. How is it done?

Waxing is the most common method of hair removal in spas today. Hair on any part of the body or face can be waxed. Warm wax is applied to the area and then removed, bringing the hair with it. There are two types of wax: hard and soft. Hard wax, which is easier on delicate skin, is often used on the face, underarms, and bikini area. Soft wax is used on the legs, arms, back, and chest.

Waxing reduces hair growth when performed at regular 30-day intervals. Because waxing pulls the hair out by the root, it grows back softer, finer, and thinner. The more you wax, the less hair grows back.

Waxing should not be performed if you have particularly sensitive skin, because it pulls off a couple of layers of skin cells along with the hair. Waxing can cause tenderness and swelling. In addition, some medications will cause the skin to react badly to waxing. Don’t wax if you’re on antibiotics, taking Retin-A, Accutane, or any type of prescription acne medication.

Preparing for treatment

Let the hair grow out to about a forth to a half-inch above the skin, which is about two weeks or more of not shaving. If hairs are too short, the wax won’t adhere strongly enough to pull them out. If hairs are too long, trimming before the wax service is recommended but not necessary to make sure the service is as comfortable as possible. 

Do exfoliate about 2-3 times per week before and after waxing. Exfoliating will slough off dead skin cells, also lifting any finer shorter hairs up closer to the surface, which will make sure the hair comes out better with ease. For exfoliation, a body scrub, exfoliating gloves/brush are recommended. Your therapist also carries Relax & Wax Body, Scrub'Me'Luscious Lemon Drop scrub. It can be used all over the body from head to toe. You can pick the scrub up from the salon prior to or during the appointment for pre and post waxing. Avoid exfoliating the day of waxing to prevent extra sensitivity.

What to expect

An antiseptic lotion may be applied to cleanse the area first. Your esthetician may apply a light dusting of baby powder to be sure the skin is dry before applying the wax.

  • If soft wax is being used, the warm wax will be spread on the hairs in a thin layer. A cloth strip (muslin or pellon) is then applied to the wax, and rubbed in the direction of hair growth. The strip is then pulled quickly in the opposite direction of hair growth while the skin is held taut with the other hand.
  • If hard wax is being used, a thicker amount of warm wax is applied and allowed to dry. No cloth strip is applied. The wax is flicked to allow the esthetician to grip it, and it is then pulled off quickly in the opposite direction of hair growth. Hard wax doesn’t adhere to the skin as much as soft wax, and is therefore used on more delicate areas such as the bikini area, underarms and face.

How much does it hurt?

Most people tolerate it well, and with the continued service, hairs get thinner and softer, which allows for a more tolerable service each time. The level of discomfort you will feel depends on your level of pain tolerance in general, and on which area is being waxed. If you still find waxing very uncomfortable after several treatments, your therapist does carry Relax & Wax No Scream Cream numbing cream. You can pick up the numbing cream anytime before the service and apply it 30-45mins prior to the service. No Scream Cream can be applied all over the body including brows, lips, bikini and underarms and will not interfere with the waxing process. Clients are also recommended to take two ibuprofen tablets prior to their appointment, to reduce discomfort and decrease inflammation in the post-waxed area. For women, it is generally best not to schedule waxing services just prior to or during your period, as you are more sensitive to pain at this time and will experience more discomfort. 

Home care after waxing

It’s important to care for the waxed area properly after treatment to prevent ingrown hairs, breakouts, or other reactions. Using Relax & Wax No Trauma Mama soothing cream will help calm and soothe the waxed area. Your esthetician will apply this cream right after waxing and you have the option to purchase one and use it daily, expecially the first few days to alleviate any irritation. This product is also great for after chemical peels, laser & sunburns and any other household burns. 

Exfoliation of 2-3 times per week, using Relax & Wax Scrub'Me'Luscious Lemon Drop body scrub along with exfoliating gloves, will not only help keep the skin clear, but for future wax appointments it will help the hairs come out better with ease.

To help treat and prevent any ingrowns, your esthetician recommends Relax & Wax Get The Bump Outta Here! An ingrown hair treatment that's highly effective, yet gentle on the skin - does not burn or irritate. Use this ingrown treatment daily or even twice a day to prevent and treat. 

Avoid using a bar soap because it leaves a film on the body that could cause ingrown hairs. The skin needs to be kept clean and dry as best as possible, as sweat and bacteria can get into the skin more easily during the 24 hours after waxing. Avoid direct sunlight and tanning booths, especially while the skin is still red from treatment. For 24 hours after waxing, avoid exercise, hot tubs, and products with harsh chemicals, perfumes, or dyes. 

What is Brazilian waxing?

Many people are familiar with bikini waxing, which removes pubic and leg hair that would otherwise show when a bathing suit is worn. Brazilian waxing got its start with the daring bathing suits worn by both sexes on Brazil’s sunny beaches. It is now common in the United States and is preferred by many for the sleek feeling it provides.

The treatment involves waxing off all pubic and labial hair from front to back for women. The butt cheeks are a separate service which can also be easily added on if you'd like. You can also request a variation on the standard Brazilian if you prefer to leave a small amount of hair, usually a landing strip or triangle shaped.

What to expect

Try to arrive relaxed and ready to bare all. There is no modest way to receive a Brazilian wax. Your esthetician is a professional, and your dignity as a person will be respected in the treatment room.

It is best not to schedule a wax just before or during your period as it generally will feel more uncomfortable to be waxed at that time of the month. You can take 1-2 ibuprofen 30 minutes prior to your appointment to decrease sensitivity and inflammatory response following waxing. There are also numbing creams that can be applied 30-45 minutes prior to your appointment that help minimize the discomfort of waxing. 

You should trim the hair to a forth to a half-inch in length for best results prior to your appointment.  If it’s shorter, the wax may not be effective, and if the hair is longer the wax will tug on the skin more, causing more discomfort. 

Your esthetician will use an antiseptic wipe or lotion on the area first to cleanse. Wax is applied to the area one section at a time. The wax is removed quickly and pressure is applied to the area to minimize discomfort. Soothing gel after the treatment also help to calm and sooth the area. It is normal to have a histamine reaction following waxing in this area, in which you may see red irritated skin and bumps for 24 hours or even longer. This is very common and will subside.

Your esthetician has learned the best techniques for removing the hair efficiently and effectively. Some of the positions you may be asked to be in may be a little embarrassing or uncomfortable, but your esthetician is a professional and will be very understanding of you. All of the positions are required to be able to remove the hairs, as painless and efficiently as possible.

What are eyelash extensions?

Eyelash extensions are semi-permanent additions to your natural lashes. Synthetic lashes are carefully applied to each natural lash on a 1:1 ratio. Every set of lashes will vary on the length, width, and curl which highly depends on what shape your natural lashes are in. Lash extensions will enhance your natural lashes, so thicker and longer than just plain mascara. Lash extensions can last up to 4-6 weeks with proper care. Most clients need to return within 2-3 weeks to maintain a full lash line.

With proper care and a skilled technician, lash extensions will not damage your natural lashes. To prevent damage and premature lash loss please avoid; picking or pulling at your lashes or sleeping on the lashes. Excessive makeup or oil based products, excessive exposure to steam or water will cause the adhesive to break down faster and the lashes wont last as long as possible. 

What to expect?

A typical full set application will take up to 2 hours. Fill in appointments range from 45 to 75 minutes. Please arrive with clean and mascara free lashes. Arriving with makeup on will cut down the time the technician has to apply lashes, resulting in a less full look. It is advisable to limit the amount of caffeine intake the day of your appointment. The process is very relaxing and pain free. Talking will not be allowed during the lash time, any movement of the facial muscles will cause the eyes to move/twitch which will make it hard for your lash artist to get every eyelash in the time allotted for. Most clients actually fall asleep during appointment.   

How do I take care of my lashes?

Following the appointment, avoid getting your lashes wet for 24 hours, so shower beforehand if necessary. Things to avoid to have the best possible retention are oil based products (including eyeliners, eye creams, face washes and mascaras), as well as pulling or rubbing on your lashes. Never use a lash curler on your extensions and be caution near ovens and hair driers- heat can melt/straighten your extensions! Avoid tanning beds for the first 24 hours after getting your lashes done.

Clean your lashes daily! Make sure to remove all makeup daily using an oil free makeup remover. Your esthetician carries My Brand Lashes lash cleanser that's perfectly safe for eyelash extensions, which can be purchased during your appointment. Whether you wear makeup or not its important to cleanse the lashes daily, twice a day, once in the morning and once at night. Even your natural face oil or tears can sit on the lash line and can break down the adhesive faster.

After cleansing the lashes, blot it dry and comb through the lashes with a clean mascara wand. combing through them will assure the lashes don't start to stick together. Avoid touching the lashes with your hands throughout the day.